Our Promise: We deliver exactly what we say — no more, no less. If we can't deliver something, we'll tell you upfront.
Website Service Guarantees
🚀 Delivery Time
Starter Website
24 hours
Professional Website
48 hours
Premium Website
72 hours
From receipt of complete client input form.
⏰ Response Time
Business Hours (Mon-Fri, 9am-5pm)
Within 4 hours
After Hours
Next business day
🔧 Revision Rounds
Starter Tier
2 rounds included
Professional Tier
3 rounds included
Premium Tier
Unlimited rounds
💻 Website Uptime
Uptime Guarantee
99.5%
Excludes scheduled maintenance (通知 24 hours notice).
What's NOT Covered
- Custom domain DNS propagation delays
- Client-provided content errors
- Third-party service outages (Google, Netlify)
- Force majeure events
Support Channels
| Method |
Availability |
Response Time |
| Email ([email protected]) |
24/7 |
4 hours (business hours) |
| Telegram |
24/7 |
4 hours (business hours) |
| Phone |
Mon-Fri, 9am-5pm |
Immediate |
Refund Policy
Before work begins: Full refund if we can't deliver.
After work begins: Refund pro-rated based on work completed, at our discretion.
After launch: No refunds for one-time services.
Contact
Questions about this SLA? Contact us at [email protected]